Frequently Asked Questions

Fill out the short registration form, or call / WhatsApp us on +880 1324-680044. Our team will match you with the right therapist and schedule a time that works for you — usually within 24 hours during office hours.

An individual session is 1 hour. Couple and family sessions are 1.5 hours, allowing time for everyone to be heard. Session details are also listed on each therapist's profile.

We are available Saturday to Thursday, 10:00 AM – 7:00 PM (Bangladesh time). We are closed on Fridays.

Currently all sessions are conducted online (video or audio) for accessibility and convenience. In-person sessions will be introduced once our physical centre opens.

Yes. Browse our therapist profiles to see each professional's qualifications and areas of specialisation, then select your preferred therapist on the registration form. If you are unsure, we will recommend a suitable match.

Sessions are available in Bangla and English.

Yes. Confidentiality is at the core of everything we do. Read our full Confidentiality Promise on the About page and our Privacy Policy.

Fees depend on the service and therapist. Reach out via WhatsApp, phone or email and we'll happily share current session fees before you decide.

Please let us know at least 24 hours before your scheduled session. See our Refund Policy for full details.

Absolutely. We provide online counselling for Non-Resident Bangladeshis, with sessions arranged around your time zone where possible. Learn more on our NRB support page.

Not sure which service fits your situation? Simply register and mention your concern — our team will guide you to the right therapist and service during intake. You can also browse all 15+ services.

Yes. We deliver full-day and half-day seminars and interactive workshops for corporates, universities and schools — on-site or online. Contact us to plan a program.